--- title: "Privacy Policy – Castlepoint" language: "en-US" canonical_url: "https://oki1gk14jdt0rw3.onstatic.studio/privacy-policy/" source_url: "https://oki1gk14jdt0rw3.onstatic.studio/privacy-policy/" content_type: "text/markdown" --- # Privacy Policy Last Updated: July 2026 #### Privacy Notice This Privacy Notice (“Notice”) describes how Castle Point Limitada (“Castle Point”, “Company”, “we”, “us” or “our”) collects, uses, stores and otherwise processes Personal Information obtained through this Website [include final domain], and in the course of our business communications with you. Castle Point recognises the importance of protecting Personal Information and is committed to processing such information in accordance with data protection and privacy laws. By accessing or using this Website, you acknowledge that you have read and understood this Notice. This Notice does not apply to any third-party websites or services that may be accessed through links available on this Website. Castle Point is not responsible for the privacy practises or content of such third-party website, and users should review the applicable privacy policies before providing any Personal Information. #### Information We Collect The categories of Personal Information we may collect depend on the nature of your interaction with our Website and may include the following: ❖ **Information Provided by You ** This includes: - Full name; - Company name; - Email address; - Telephone number; - and – Any other Personal Information you choose to provide when communicating with us.   You are under no statutory or contractual obligation to provide Personal Information. However, where certain information is required for us to respond to your enquiry or otherwise communicate with you, failure to provide such information may limit our ability to do so. Where required by applicable law or regulatory requirements, failure to provide certain categories of Personal Information may prevent us from creating or maintaining your account, completing identity verification procedures, processing deposit or withdrawals, or providing to certain services. ❖ **Technical Information ** When you access or use our Website, certain technical information may be collected automatically, including: - IP Address - browser type and version; - operating system; - device identifiers; - language preferences; - referring websites or URLs; - pages visited; - date and time of access; - browsing behaviour; - interaction data; - links clicked; - session duration; - cookie identifiers; - session identifiers; - log data   ❖ **Communications** We may retain records of correspondence and other communications exchanged with you in connection with our business activities, including enquiries and requests for information. Such communications may be retained for record-keeping purposes, to respond to enquiries, to manage our relationship with you and where necessary to comply with applicable legal or regulatory obligations. #### How We Use Your Personal Information We process personal information only where permitted by applicable data protection and privacy laws and where an appropriate legal basis exists. Depending on the nature of your interaction with us, we may process your Personal Information for the following purposes: - Respond to your enquiries; - Communicate with you regarding our business, services and activities: - Provide information you have requested; and - Protect the rights, property and legitimate interest of Castle Point, our users and third parties.   We will not process Personal Information for purposes that are incompatible with those described in this Notice unless required or permitted by applicable law. #### Legal Basis for Processing Where applicable data protection laws require a legal basis for processing, we rely on one or more of the following legal bases: - You consent, where applicable; - The performance of a contract or the implementation of pre-contractual measures taken at your request; - Compliance with a legal obligation; and - Our legitimate interests, provided that such interests are not overridden by your fundamental rights and freedoms.   #### Disclosure of Personal Information We may disclose Personal Information, where necessary and in accordance with applicable law, to the following categories of recipients: - Companies within our corporate group; - Professional advisers, including legal, accounting and audit advisers; - Information technology, hosting and cloud service providers; - Competent governmental, regulatory or judicial authorities where disclosure is required by applicable law; and - Licensing authorities and regulatory bodies responsible for the supervision of gaming activities. Where appropriate, we require third parties receiving Personal Information for or on behalf of Castle Point to process such information only for authorised purposes and subject to appropriate contractual confidentiality and security obligations. #### International Transfers Your Personal Information may be transferred to, stored and processed in jurisdictions outside your country of residence. Where Personal Information is transferred internationally, we will implement appropriate safeguards designed to ensure that such transfers are carried out in accordance with applicable data protection laws. #### Data Retention We retain Personal Information only for as long as reasonably necessary to fulfil the purposes described in this Notice, including compliance with applicable legal, regulatory, tax accounting, and reporting obligations. Once Personal Information is no longer required for the purposes for which it was collected, it will be securely deleted, anonymised or otherwise disposed of in accordance with our internal retention policies and applicable law and regulatory requirements. #### Data Security Castle Point maintains appropriate technical, organisational and administrative measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access. While we employ commercially reasonable security measures, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we strive to protect Personal Information, we cannot guarantee the absolute security of Information transmitted over the internet. #### Your Rights Subject to applicable data protection law, you may have the following rights in relation to your Personal Information: - The right to request access to your Personal Information; - The right to request correction of inaccurate or incomplete Personal Information; - The right to request deletion of your Personal Information; - The right to request restriction of processing; - The right to object to processing based on legitimate interests; - The right to withdraw consent where processing is based on consent; - The right to request portability of your Personal Information, where applicable; and - The right to lodge a complaint with the competent supervisory authority.   Requests relating to the exercise of these rights may be submitted using the contact details provided in this Notice. We may request additional information to verify your identity before responding to your request, where required or permitted by applicable law. #### Cookies Our Website uses cookies and similar technologies to improve functionally, analyse Website usage and enhance the user experience and support the operation of our Website. Cookies may include: - Strictly necessary cookies; - Functionality cookies; - Performance and analytics cookies; and - Preference cookies.   Where required by applicable law, non-essential cookies will only be placed on your device with your prior consent. You may configure your browser settings to refuse or manage cookies. Please note that disabling certain cookies may affect the availability or functionally of certain features of the Website. #### Third-Party Websites This Website may contain links to third-party websites operated independently of Castle Point. Castle Point is not responsible for the privacy practices, content, availability or security of any third-party websites. Users access such third-party websites at their own risk and are encouraged to review the applicable privacy policies before providing any Personal Information. #### Children’s Privacy This Website is intended for business and professional audiences and is not directed to individuals under the age of eighteen (18). We do not knowingly collect Personal Information from minors. #### Changes to this Privacy Notice Castle Point reserves the right to amend or update this Notice from time to time to reflect changes in applicable law, regulatory requirements or our business operations. The revised version of this Notice will become effective upon publication on this Website, unless otherwise required by applicable law. Users are encouraged to review this Notice periodically. #### Contact Us If you have any questions regarding this Notice, our processing of your Personal Information, or if you wish to exercise any of your rights under applicable data protection laws, please contact us using the details below: Castle Point Limitada Province 01 San Jose, Canton 02 Escazu 400, On La Ceiba Street San Rafael Costa Rica Email: [dpo@castlepointltd.com](mailto:dpo@castlepointltd.com) We will use reasonable efforts to respond to your enquiry in a timely manner.